How to Buy Photos and Products

Zenfolio is an online photo-hosting company utilized by your photographer to display and market their photos.

Through their website, they can offer their photos for sale. They can also offer products on which those photos are printed.

The main tool for ordering photos and products is the Buy button. If selling has been enabled by the photographer, it will be displayed on most gallery pages or displayed over the images in the site.

If the Buy button is not displayed, this means that selling is disabled. In this case, it is best to contact the photographer directly to let them know that you are interested in purchasing the photos.
 

Adding Products to the Shopping Cart using the Quick Shop page

Navigate to the photo you would like to purchase, the Quick Shop page will be displayed.

The list of available featured products will be displayed on the right.
Click on the  icon to the right of the desired product to add that product to the cart.

You can then proceed to the cart to pay for the order.
For products that require multiple images or additional configuration, the product configuration page will be displayed when the  icon is clicked. Choose from the available product options before adding the product to the cart.

Adding Products to the Shopping Cart from the Shop Page

After clicking See all products, the Shop page will be displayed. It contains all available packages and products.

Click on a Package to start the order for a package or click on a product category to view the list of products in that category.
 

You can also use the product menu displayed across the top to navigate to a different product category.

After clicking on a product category, all available products under that category will be displayed.

Check the boxes on the left to limit the products displayed to just the products that match the checked box.

Click on the product to start configuring the product.
 

Configuring Single Image Print Products before adding to the Cart

  1. Use the Product Subcategory Menu to quickly switch to a different subcategory.
  2. Click on a different product to switch to a different product in the same subcategory.
  3. Any available product options will be displayed on the right. Here you can change the paper on which the image will be printed. You can also find the option to frame the print in this area.
  4. Click Adjust Crop to adjust the cropping applied to the image. See below for more details on cropping the image.
  5. Click Add when you're ready to add the product to the cart.

Cropping Single Image Products

  1. Click Center to center the image into the print. Click Rotate the rotate the image.
  2. Optionally, click on one of the color conversion buttons to convert the image to Black and White or Sepia.
  3. Edit the cropping applied to the image by dragging the corners of the orange rectangle.
  4. Click Save to apply the cropping to the image.

Please Note: Everything within clear area inside of the orange rectangle will be printed. The shaded area inside of the orange represents the printer bleed area. That bleed area is usually printed but it can sometimes be cropped out.

Critical parts of the image (such as the head of the subject) must be contained within clear area inside of the orange rectangle (and outside of the bleed area).
 

Configuring the Multi-Image Products and Templated Products before adding to the Cart

  1. Use the Product Subcategory Menu to quickly switch to a different subcategory.

  2. Click Change design to switch to a different template design.
  3. Click on a different product to switch to a different product in the same subcategory.
  4. Any available product options will be displayed on the right. Here you can change the paper on which the image will be printed. If available, you can also change the number of copies of the product included with each single set.
  5. Click Personalize to customize the product. See below for more details on customizing the product.
  6. Click on Change Photos to select different images to print on the product. Images from the same gallery will appear on the right side.
  7. Drag and drop the desired photo into the photo placeholder.
  8. Click on the Favorites tab to select images from your Favorites lists.
  9. Click on the page previews at the bottom of the page to edit a different page of the product.

Please Note: Everything inside the red line will be printed, including any whitespace. Critical parts of the image (such as the head of the subject) must be inside the red line. 

Click on Change Options to select from available product options.
Any available product options will be displayed on the right.

Make sure to edit the text that will be printed on the product.

Once you've finished configuring the product, click Save to go back to the Product Details page.

Click Add to add the product to the cart.
 

Adding Images to a Digital Product

When purchasing a Digital Product from a Gallery or Favorites selection, if the photographer has created products that only require one image, your product will be able to be added directly to your cart. 

If the product you are purchasing is a multi-image product, you will need to confirm your image selection prior to adding it to your cart. 

Note: A Multi-Image Digital Product is a product that will allow you to select multiple images within the same product and price. You are not charged for each individual image within a Multi-Image Digital Product.


After selecting at least one image in the Gallery and advancing through the steps of adding the product to your cart, you may be presented with a drag&drop selection page, as seen below. 

1. The Selected tab displays the images that were already selected from the Gallery. These images will likely be automatically added to the final selection of images on the right side of the page. 

2. The Favorites tab allows you to drag in images from a Favorites Selection that you have already made.

3. The All tab allows you to see all of the images from the Gallery you began this product order from. 

4. Once you locate the images that you'd like to add to the digital product, but have not yet added, click on the image on the left side and drag it into a space on the right that says "Drag Photo Here"

5. After dragging in all the images you'd like to include in this product, click on the Add To Cart button. 

If your product requires a minimum number of images to be included before it can be purchased, you may see a message about this in your cart before you can proceed to checkout. You'll need to add the minimum number of images to the product before it will be eligible for purchase. 

Checking out

Once all of the desired items have been added to the cart, proceed with checking out. Click Proceed to Checkout to checkout and pay for the items in the cart.

Please note, items added to the cart when not logged in are only stored for seven days. This means that the order for the items in the cart must be placed before the seven days or the cart will expired and be automatically cleared. The cart can also be cleared if the browser's cookies are cleared.

To save a cart and avoid losing the cart, click on Save Cart to save the cart to an account in your photographer's site. If you've already created an account and you were logged in to the account when items were added to the cart, the cart is automatically saved to the account and will not expire in seven days (in this case, the Save Cart option will not be displayed).

The option is also provided to Share the cart. This allows you to share the cart with your photographer or with someone else. This can also be used to create a backup of the cart.
 

After clicking Checkout Now, you may be prompted to Register or Login. Registering a new account or logging in to an existing account allows you to store the order details in an account under your photographer's site. This can be used to check on the status of the order as it proceeds. This also allows you to review previous orders.

The option is also provided to Checkout as Guest.

The Register or Login page will not be displayed if you're already logged in to your account when placing the order.

After entering the desired Shipping Address, choose the desired shipping method from the shipping methods displayed. The total will be updated in real time as the shipping method is selected.

Any coupons provided by the photographer can be entered in this page into the COUPON CODE field.

On the next page, you can enter your desired payment method and complete your order.

 

Sharing the Shopping Cart with Others

Visitors have the option of emailing the contents and settings of their shopping cart to others.

By clicking on Share Cart and entering the recipient email, an email will be sent containing the form information and a link to the shopping cart with all current settings such a cropping and color correction settings intact.

When the other party received the email about the share cart, it will contain a link that, when clicked, will add the same items that were in your cart to the recipients shopping cart.  The items in the cart will automatically have the products' cropping and product settings applied to them.

Please note: only shopping carts created with visitor pricing can be emailed. Photographers cannot email their own shopping carts when it contains base lab prices.
 

 


Other Information:

What Happens When a Partner Vendor Fulfilled Product Is Ordered

1. The client is charged immediately for the order once they complete their checkout through the cart. They are charged regardless of whether or not the the photographer has enabled Pending Order Approval.  The profits from the sale are also immediately credited to the photographer's Zenfolio account.

2. After the order is placed, an order confirmation email is sent to the client to confirm that the order was received.  

The order confirmation to the client contains the following information:

  • A list of the products ordered and the amount paid for the products.
  • The total amount paid including sales tax and shipping fees.
  • A link to the client's orders page where they can view the status of the order.
  • A statement that the transaction will appear in the client's credit card statement as Online Photo Order.
  • If the photographer has enabled Pending Order Approval, there will also be a statement that the order will be reviewed and approved before it is sent for fulfillment.
  • If the photographer has created an email template for order confirmation emails, the message from the template will appear in the order confirmation email.
  • A link to the photographer's website.

3. An email is also sent to the photographer notifying them of the order. In addition to the emails, an alert is displayed in the notification bar of the Zenfolio Dashboard.

4. The order is then displayed in the Orders Require Attention box under Selling in the photographer's account.

5. If the photographer has enabled Pending Order Approval, they can review the order before it is sent to the lab for printing.  During this process, they can change the cropping applied to the photos and replace the photos in the order.  Advanced plan subscribers have additional options such as adding products, providing discounts and cancelling orders.

In general, we highly recommend enabling Pending Order Approval as this allows changes to be made to the order before it is sent to the lab for printing. Once an order is sent to the lab, no changes can be made to the order.

After the order has been reviewed and approved by the photographer, an email is sent to the client letting them know that the order has been approved.

6. Once the order is approved, or if Pending Order Approval is not enabled, the order is sent to the lab for printing.  Depending on the lab fulfilling the order and the products ordered, the order will take some time to create before it is shipped.

7. When the lab has completed creating the products in the order, the order is shipped.  At this time, an email is sent to the client letting them know that the order has been shipped.  The order details are also updated in the photographer's Orders Require Attention box under Selling.

What Happens When a Digital Download Product Is Ordered

1. The client is charged immediately for the order once they complete their checkout through the cart.  They are charged regardless of whether or not the the photographer has enabled Pending Order Approval. The profits from the sale are also immediately credited to the photographer's Zenfolio account.

2. After the Digital Download order is placed, an order confirmation email is sent to the client to confirm that the order was received.  

The order confirmation email sent to the client contains the following information:

  • A list of the digital products and the amount paid for the products.
  • The total amount paid including sales tax and shipping fees.
  • A link to the client's orders page where they can view the status of the order.
  • A statement that the transaction will appear in the client's credit card statement as Online Photo Order.
  • A link to the order's Downloads Page from which the images can be downloaded (once the order is ready for download)
  • If the photographer has enabled Pending Order Approval, there will also be a statement that the order will be reviewed and approved before the images will be ready for download.
  • If the photographer has created an email template for order confirmation emails, the message from the template will appear in the order confirmation email.
  • The date for the last day the order will be available for download.
  • A link to the photographer's website.

3. An email is also sent to the photographer notifying them of the order. In addition to the emails, an alert is displayed in the notification bar of the Zenfolio Dashboard.

4. The order is then displayed in the Orders Require Attention box under Selling in the photographer's account.

5. If the photographer has enabled Pending Order Approval, they can review the order before the images are made available for download.  During this process, they can change the cropping applied to the photos and replace the photos in the order.  Advanced plan subscribers have additional options such as adding products, providing discounts and cancelling orders.

6. Once the order is approved, or if Pending Order Approval is not enabled, the order is processed and the images are made available for download.  Depending on the file size of the images in the order and total number of images ordered, the order can take some time to process before they are available for download.  In most cases, the order is available for download in just a few minutes but it can take longer for very large orders with many large images (and RAW files).

7. When the images is approved, an email is sent to the client letting them know the order has been approved.  The link to the order's Downloads Page is re-sent in the email.

8. The client can then go to the order's Downloads Page to download the images that they've ordered.

What Happens When a Self Fulfilled Product Is Ordered

1. The client is charged immediately for the order once they complete their checkout through the cart.  They are charged regardless of whether or not the the photographer has enabled Pending Order Approval.

The only exception to this is when the photographer has chosen to collect payment after the order is placed. 

2. If the photographer has chosen to collect payment for Self Fulfilled products orders using Paypal, the payment can be found immediately in the photographer's Paypal account. If the photographer has chosen to collect payment using a merchant service (only available for Advanced plan subscribers), the payment can be found immediately in the photographer's merchant account.

3. After the order is placed, an order confirmation email is sent to the client to confirm that the order was received.  

The order confirmation to the client contains the following information:

  • A list of the products orders and the amount paid for the products.
  • The total amount paid (or owed) including sales tax and shipping fees.
  • A link to the client's orders page where they can view the status of the order.
  • If the photographer has chosen not to collect payment for Self Fulfilled products through their site, the photographer's email address is listed and a note is displayed asking the client to contact the photographer to make arrangements to pay for the order.
  • A statement that the order will be reviewed and approved before it is sent for fulfillment.
  • If the photographer has created an email template for order confirmation emails, the message from the template will appear in the order confirmation email.
  • A link to the photographer's website.

4. An email is also sent to the photographer notifying them of the order. In addition to the email, an alert is displayed in the notification bar of the Zenfolio Dashboard.

5. The order is then displayed in the Orders Require Attention box under Selling in the photographer's account.

6. If the photographer has chosen to collect payment for Self Fulfilled product orders outside of their Zenfolio site, the photographer can use the client's contact info from the order to contact the client and make arrangements to collect payment for the order.

7. The photographer can provide the client with status updates for the order by changing the order's status to Accepted.

8. From the lab of their choice, the photographer can then place the order for the products that have been ordered by the client.  They can choose to ship the order directly to the client or have it shipped to their own studio.

For custom products that the photographer creates themselves, they can start processing the order and then ship it to their client.

9. Once the photographer has shipped the Self Fulfilled order to the client, they can mark the order as Shipped. When they do, the Order Shipped email is displayed allowing the photographer to edit the email that is to be sent to the client.  There they can add any pertinent information such as the shipping tracking number for the order. Once the email has been completed, the order is marked as shipped and the email is sent to the client.